I've had the good fortune to work with amazing digital and product teams in the public and private sectors. Here are some recent highlights. Get in touch if you'd like to hear more.
UX design & research
As an Innovation Fellow at the Commonwealth of Massachusetts, I led the design, discovery research, and user testing of the award-winning CHAMP system for the Department of Housing & Community Development: the first statewide, web-based application for public housing in Massachusetts. Read about the inaugural Innovation Fellows program on Archive.org
During the COVID-19 vaccine rollout in Massachusetts, I worked with a team of volunteers to build VaccinateMA, leading UX and visual design efforts and advising project leadership on interactions with state and local government leaders. Read about the process of creating and maintaining VaccinateMA on Code for America Read coverage of VaccinateMA at the Boston Globe
Product & design leadership
In my first role at the Customer Technology Department of the Massachusetts Bay Transportation Authority, I led a product team building a digital tool for MBTA field staff to improve service on the Green Line light rail. Read the Glides case study on Medium
As part of the redesign of Mass.gov, I led the development of Mayflower, the design system for the Commonwealth of Massachusetts, and helped develop the content system that it supported. Watch a short video of our public design critique of Mayflower on YouTube Read more about the process of testing Mayflower on Mass.gov
Building & developing organizations
At the Commonwealth of Massachusetts, I was a founding member of the Massachusetts Digital Service, one of the first state-level digital service teams in the United States, and also served as its Director of Design & Service Innovation. I built the team's design, user research, and usability testing capacity; managed a team of in-house and vendor designers; and advised product, data, and content teams during the redesign of Mass.gov. Read about GovNext, a rapid prototyping team that I founded which helped pave the way for the creation of the MA Digital Service at GovTech
Seeking a way to improve local government in the Boston area, I founded Code for Boston, a civic technology volunteer group, which has grown to 6000+ members, launched dozens of projects, successfully advocated for an open data ordinance, and helped 23 members launch careers in the public sector since 2012. View my talk about Code for Boston at the Code for America Summit 2019 on YouTube Read coverage of Code for Boston's gentrification mapping app, Ungentry, on Boston.com Read about the Brigade program at Code for America